Grow Your Online Reputation
Turn Your Customer’s Feedback Into 5-Star Reviews Online
Build Your Brand Reputation with Automated Followup, Feedback, and Reviews
Marketing a local business today is harder than ever for two primary reasons: trust and context. The nature of consumer trust now overwhelmingly favors peer-to-peer feedback and content — especially online reviews.
Studies show that consumers now trust information from other consumers more than any other source of information, including aunts, mothers and friends.
Context has shifted too, as consumers aren’t looking for information in the same places. Where a consumer once started their search for a local business with a question to a friend or family member, they can now turn to online reviews for that same information or, for example, to research the best dishes available in a restaurant.
Shocking though it might seem, 90% of consumers say their buying decisions are influenced by reviews. And 86% say negative reviews influence their purchase choices.
How It Works
Simply add your customers. All you need is their phone or email address to get started.
Input your recent customers name and email address and/or cell phone number into the form and sit back while our proprietary review funnel does the rest. Zero technical skills required.
Customers receive a simple single-question survey via text message and/or to their inbox.
Your recent customer responds sharing their experience about your product/service and based on predetermined settings, are routed to post a review online or a company branded page matching the sentiment of their feedback!
Positive responders are immediately asked to leave a review on top sites like Google, Yelp or Facebook.
Our proprietary software automatically launches the application or page instantly on your customer’s mobile device or desktop browser.
Negative responders are directed to a feedback form and asked how your business can improve based on their experience.
Our proprietary feedback funnel catches any potentially negative reviews before they can show up online.
Complete Reputation Management Platform.
Manage customer feedback and online reviews in one simple to understand dashboard that displays your overall feedback and online rating score of your business. Email and text alerts notify you and your staff to new ratings or reviews as soon as they happen.