Most Common Frequently Asked Questions
Click on a question below to see the answer…
Are there any hidden costs or expenses?
There are NO hardware or software costs, NO long distance charges, NO service or installation fees, and NO phone lines required. The per-text rates and support program that you choose is the ONLY expense you will incur for using the Mobile Marketing Helper services.
Are there any restrictions about sending out messages?
Will my contact/member list(s) be sold?
Which wireless carriers do you support?
Our service is available for the following carriers: Alltel, AT&T, Boost Mobile, Cellcom, Cincinnati Bell, Cellular One, Cellular South, Cricket, Metro PCS, Nextel, nTelos, Sprint, T-Mobile, Verizon Wireless, US Cellular, Virgin Mobile, Bluegrass, Centennial Wireless, ECIT, EKN, Immix, Inland Cellular, Illinois Valley Cellular, Revol, West Central Wireless, General Communications, Bell Mobility, Fido Solutions, MTS Communications, Rogers Wireless, SaskTel, Telus Communications, Virgin Mobile Canada.
What does it cost for a customer to receive a text message?
It depends on the carrier and type of plan a customer has. Message and data rates may apply.
How long can text messages be?
Standard text messages are limited to 160 characters in the US and 140 characters in Canada.
What is a short code?
A short code is a 5 or 6 digit number used to send and receive SMS and MMS messages on cellular networks. Companies that use short codes are approved by the carriers to send text messages into their networks. The Mobile Marketing Helper short code for the US and Canada is 72727.
What is a keyword?
A keyword is a short word that will uniquely identify your group and is a “database trigger.” You will get to set up your keyword after you open a Mobile Marketing Helper account. Your keyword will allow your contacts to automatically join your group by texting <group keyword> to 72727.
What is SMS?
SMS is short for “Short Message Service”. SMS is the technology behind text messaging. “SMS” is used as a synonym for a text message or sending a text message. Most SMS messages are mobile-to-mobile text messages.
What does it mean to Opt-In?
Opting in is when a customer joins a group by sending a text message containing your KEYWORD to our SHORTCODE. Once opted-in the customer has agreed to receive messages from the given group joined.
What does it mean to Opt-Out?
Mobile Marketing Helper’s text broadcasting service will only send messages to those that have opted in. A person must text STOP to 72727 to opt out.
What happens if the group owner inputs a mobile number for a user that has not opted-in to receive their alerts?
Nothing will happen. Mobile Marketing Helper’s text broadcasting service will only send messages to those that have opted in. A person must text <group keyword> to 72727 to opt in.